Ordering FAQ and Contact Information

Contact Information:
Healing Heart Studio
Art by Victoria Christian
Medford, Or 97501
Phone: (928) 699-7397

Is my credit Card Secure?

Yes! All payments through our shopping cart are taken by Paypal Secure Gateway, which uses the most secure encrytion technology available.

What if I don’t want to order on-line?

We understand ordering on-line can be somewhat confusing. If you feel more comfortable using regular Mail, just use the shopping cart as usual. At the bottom of the cart, choose the payment option “pay with check or money order” from the drop down box. Your order will be shown in a printable format; just fill in your personal information, print our the order from and mail it in with a check or money order. If you need for the product to be sent to a different address than your billing address, please indicate this . Our mailing address is on the order form for your convenience.. You can also telephone in your order to us @ 928 699-7397. Someone should be there to answer your call; however, if you should receive a machine, please leave a detailed message with your contact number and we will get back to you a.s.a.p.

Shipping and Handling:

All orders are carefully hand packed and shipped either by a Uniformed Postal Worker or by Fed Ex. See shipping Chart on order form for shipping options and prices. Canada and International shipping is quoted on a per order basis. Call us @ 928 699-7397 for a quote.

Delivery Time:

Orders are usually shipped within 3 business days, accept for giclee’ orders (shipping does not include weekends and holidays).

Returns and Refund Policy:

We understand that shopping online limits your ability to examine your purchases and we want to your to be satisfied with your order. Items may be returned within a period of 10 business days after you receive the merchandise and a refund will be made if the items are in re-salable condition (return shipping will be on you). If you decide to cancel your order before it has been shipped, all charges will be refunded. If your order is received in a damaged condition, please contact us within 3 business days of receipt for replacement.

Sales Tax:

All Arizona residents will be charged an 8% sales tax. There are no sales taxes for shipping to other states.


If you refer us to five people who may be interested in our products, you will receive $10 off your purchase.

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